Refund policy

You can start a return here.

We accept returns for exchange or refund within 30 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition." Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• unless noted that it cannot be returned or has a different return policy time period in that item's particular item description.

Purchasers that opted in for Checkout+ will have free returns. Purchasers that opted out are responsible for all return shipping fees for goods being returned or exchanged.

Custom orders may be subject to a restocking fee.
Refunds are contingent upon inspection of item(s) once we receive it. If a returned item is deemed unsuitable for a return, Weight It Out reserves the right to refuse the return.

Damaged, lost or incorrect orders
You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not covered by Checkout+ against carrier loss or damage. Please contact Customer Support immediately and we'll help you through our standard process.

If an item is incorrectly shipped by us, please contact Customer Support immediately.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.